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Terms & Conditions

Terms of employment

By placing an order to www.visualoptica.es confirms that you agree to our terms and conditions. It also confirms that in the case of purchase of contact lenses, they have been prescribed by an eye specialist (ophthalmologist or optical) and that they visit for eye examination at least once a year. www.visualoptica.es not responsible for the health damage that may be caused by the use of contact lenses, so the customer agrees to buy contact lenses have only been tried and tested and adapted by a specialist vision. Contact lenses require special care, the appropriate indications for care and cleaning should be done as your optician or ophthalmologist may recommend or following the instructions found in the product information. When buying eyeglasses graduation guarantees that you request is prescribed by an eye specialist (Ophthalmologist or Optical).


Breakdown of Shipment:

  • Spain: Free Shipping.
  • European Union: 10 € for orders below 50 €. Free for orders over.
  • Other countries: The cost that applies carrier.

Products are shipped by express courier of 24/48 hours. Within approximately 10 days. By placing an order for eyeglasses delivery time is greater due to the adjustment of the lens mount graduation is elected. But the production time does not exceed 3 / 4 days. If a product was not in stock will be notified of the delivery period by e-mail.


  1. Sunglasses and prescription: 2 year warranty on frame breakage defect, 100% free. We use original spare parts. 2 years warranty on manufacturing defects of the lenses, the warranty does not cover scratches, tears, or improper handling. You must ship the glasses to our central warehouse and should be returned to your home with totally free shipping.
  2. Contact Lenses: 100% free exchange of contact lenses to be defective.

In case of defective product by this warranty shall, as appropriate, repair, replacement, price reduction or termination. On the other hand, is to let the consumer must inform Visual Optics lack of conformity within two months of becoming aware of it.

Privacy and Security

All data will be treated in accordance with the terms of the Organic Law 15/99 of Protection of personal data. Your personal details and shipping will be added to a database to process your orders and shipments and inform the www.visualoptica.es offers and news. You may at any time exercise their rights of access, rectification, cancellation and opposition through contacto@visualoptica.es email address and the following address "Wurms 8 41004 Seville" where you can exercise these rights protection data. The details of your credit card are processed only on a secure server and never www.visualoptica.es have access to them.

Returns and Exchanges

The customer has 14 days from the date of receipt of order for return of purchased products. The proof of delivery courier company will suffice as proof of receipt. Only be returned intact product that can be used for subsequent sale. www.visualoptica.es will reimburse your money to the account that you provide.

See the direction of its optical and send the product to return.

"The parties submit, at its option, to resolve conflicts and to waive any other jurisdiction, the courts of the domicile."

VISUAL OPTICA NERVA S.L.U., CIF: B91358952. Email: administracion@visualoptica.es
Datos Registrales:Tomo: 3908, Libro: O, Folio: 181 ,Sección: 8, Hoja: SE 5687. Inscripción: 1 / Fecha: 22/04/2004 Alio Pre.: 2004.
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